A34 FAQ – All Your Questions Answered in One Place

A national ID is not required for initial registration. However, it or a passport may be requested for large withdrawals or KYC verification — this is purely for security purposes.

on the Login page Click the "Forgot Password?" button on the login page. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password. If that doesn't work, Help Centerto get in touch.

No. a34 permits only one account per person. Any attempt to open multiple accounts will result in all accounts being suspended, and bonuses may be forfeited.

Yes, you can update your contact details from Account Settings. However, if identity verification has been completed, some changes may require additional verification. For further assistance, Help Center Visit the page.

If you wish to permanently close your account, Help Center— our team will guide you through the entire process. Be sure to withdraw any remaining balance before closing your account.

a34 supports deposits via bKash, Nagad, Rocket, and direct bank transfer. For full details on all available payment methods, Payments Page See details.

The minimum deposit amount depends on the payment method — generally starting from BDT 500. Maximum limits also vary by payment method and account tier. For specific details, Payments Page See details.

Withdrawals via mobile banking (bKash, Nagad) are typically processed within 1–6 hours. Bank transfers may take 1–2 business days. Having your verification completed in advance helps speed up the process.

Please wait 15–30 minutes first. If the funds still haven't arrived, contact us with a screenshot of the payment or your transaction ID — Help CenterContact us and our team will resolve the issue promptly.

a34 typically does not charge any additional fees on deposits. However, payment service providers (such as bKash and Nagad) may apply their own charges. Withdrawal conditions may also apply — for details, on the Payment page See details.

a34 offers betting on 30+ sports including cricket, football, badminton, tennis, and basketball, as well as Live Casino, virtual sports, and esports. For more details, Betting Page See details.

Live betting lets you place bets in real time while a match is in progress. Odds update as the score and situation change. Log in and Match Odds Active live matches will be displayed when you visit the page.

Once a bet is confirmed, it generally cannot be changed or cancelled. However, if the Cash Out feature is available, you can settle your bet before the match ends. For full rules, Terms & Conditions See details.

If a match is cancelled or abandoned, your stake is generally refunded. However, specific rules may vary depending on the sport and circumstances. See a34's Terms & Conditions See details to learn more.

As a new member, Registration After registering, an attractive welcome bonus is available on your first deposit. To find out the current bonus amount and terms, Latest Promotions page.

Wagering means you need to place a set amount in bets before withdrawing bonus funds. For example, a 10x wagering requirement on a BDT 100 bonus means you must wager BDT 1,000. Each bonus has its own terms — on the Promotions page Full details are provided there.

Promo Code Latest Promotions You can find it on the page. Enter the code in the promo code box during registration or when making a deposit. If the code is valid, the bonus will be applied automatically.

Bonus funds generally cannot be withdrawn directly. You must first meet the specified wagering requirements, after which the bonus is added to your main balance and becomes withdrawable.

Yes, a34 uses 256-bit SSL encryption to keep your personal and financial data fully secure. We never sell your information to third parties. For more details, Privacy Policy See details.

Change your password immediately and Help Center— our security team will act immediately. Do not click on suspicious emails or links.

You can set deposit limits, session time limits, or self-exclusion options in your account settings. For more information, visit our Responsible Gaming page.

No. a34 is strictly for users aged 18 and above. Age is verified at the time of registration, and we enforce a strict policy to protect minors.

You are automatically enrolled in the VIP program — no separate application needed. Regular betting earns you points, and once you reach a certain threshold, you advance to the next VIP tier. For more details, on the VIP page See details.

VIP members enjoy higher bonuses, faster withdrawals, a dedicated account manager, exclusive promotions, and much more. The higher your tier, the greater the rewards. on the VIP page View the full list.

VIP points can be converted into bonus cash or free bets. You'll find the option to redeem your points in the Rewards section of your account. To learn more, VIP Page See details.